1. Introduction
HiitbyTai LLC (“Company”) operates the HiitbyTai platform, including our website at hiitbytai.com and any associated mobile or web applications (collectively, the “Platform”). This Privacy Policy governs how we collect, use, disclose, and safeguard your information when you use our Platform.
By creating an account, using our services, or accepting our Terms and Conditions, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.
This policy applies to all users of the HiitbyTai Platform, including clients enrolled in personal training programs, nutrition guidance services, and wellness consulting services.
2. Information We Collect
Account Information
When you create an account, we collect your first and last name, email address, phone number, physical address, region, and language preferences. This information is required to create and manage your account and deliver our services.
Health & Wellness Data
To personalize your wellness experience, we collect health-related information you voluntarily provide, including your gender, height, weight, target weight, fitness goals, activity level, and any prior injuries or physical limitations. This data is used exclusively to tailor your training and nutrition plans.
Nutrition & Habit Tracking Data
If you use our nutrition services, we collect nutrition logs, meal tracking data, dietary preferences, caloric and macronutrient intake records, and hydration data. Habit tracking data, including sleep patterns, mood check-ins, and wellness reflections, may also be collected through the Platform.
Session & Training Data
We collect records of personal training sessions including session dates, titles, trainer notes, reflection prompts, your written reflections, and session balance information. This data documents your training history and progress over time.
Payment Information
Payment processing is handled entirely by Stripe, Inc. HiitbyTai does not store your full credit card numbers, bank account details, or other sensitive financial data on our servers. We retain your Stripe Customer ID and subscription status to manage your billing relationship and subscription lifecycle.
Consultation Scheduling Data
When you schedule a consultation, we collect your selected date and time, consultation duration, and any notes associated with the booking.
Technical & Usage Data
We automatically collect certain technical data when you use the Platform, including your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URLs. This data is used for analytics, security, and Platform improvement.
Communication Preferences
We collect your communication preferences, including your choices regarding product updates, wellness tips, promotional offers, subscription reminders, and training announcements. You may update these preferences at any time through your account settings.
3. How We Use Your Data
We use the information we collect for the following purposes:
- To create and maintain your account and provide access to the Platform.
- To personalize your training and nutrition plans based on your health profile, goals, and activity level.
- To process payments, manage subscriptions, and generate invoices through our billing systems.
- To schedule and manage personal training sessions and consultations.
- To track your progress and provide data-driven wellness insights.
- To send you service-related communications, including booking confirmations, subscription notices, and payment receipts.
- To send optional communications such as wellness tips, product updates, and promotional offers, only if you have opted in.
- To improve the Platform, diagnose technical issues, and analyze usage patterns.
- To comply with legal obligations and protect the rights and safety of HiitbyTai and our users.
- To generate anonymized, aggregated analytics that do not identify you personally.
Sensitive Wellness Data: Information such as mood check-ins, sleep analysis, nutrition tracking, habit tracking, and health metrics is used solely to improve and personalize your wellness services. This data is never sold, rented, or shared with advertisers or data brokers.
4. Data Storage & Security
Your data is stored securely using Supabase, a PostgreSQL-based cloud database platform with enterprise-grade security. All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.2 or higher.
We implement Row-Level Security (RLS) policies on all database tables, ensuring that users can only access their own data. Administrative access is restricted to authorized personnel using service-role credentials.
Our Platform is hosted on Vercel, which provides DDoS protection, automatic HTTPS, and global edge security. We regularly review our security practices to protect against unauthorized access, data breaches, and other threats.
We retain your personal data for as long as your account is active or as needed to provide our services. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes.
5. Third-Party Services
We use carefully selected third-party service providers to operate the Platform. Each provider is bound by their own privacy policies and data processing agreements.
Stripe processes all credit card and payment transactions. Your full payment card details are transmitted directly to Stripe and are never stored on HiitbyTai servers. Stripe is PCI DSS Level 1 certified. By using our payment features, you agree to Stripe's Privacy Policy available at stripe.com/privacy.
Supabase provides our database infrastructure and user authentication services. Your account credentials, profile data, and wellness information are stored in Supabase's secure PostgreSQL environment.
We use Zoho Books to generate and manage invoices for subscription payments. Invoice data transmitted to Zoho Books includes your name, email address, service description, and payment amounts. Zoho Books is subject to Zoho's Privacy Policy.
Our Platform is hosted on Vercel's edge infrastructure. Vercel may collect technical log data for security and performance monitoring purposes.
We use Google Maps for address autocomplete and Google Calendar for consultation scheduling. When you use these features, data is subject to Google's Privacy Policy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your health or wellness data with third parties except as described in this policy or as required by law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Deletion
Request deletion of your personal data, subject to legal retention requirements.
Right to Portability
Request your data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw consent for optional communications at any time through your account settings.
Right to Object
Object to certain processing activities, including direct marketing.
To exercise any of these rights, contact us at Admin@hiitbytai.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
8. Children's Privacy
The HiitbyTai Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information. If you believe we may have collected data from a child, please contact us at Admin@hiitbytai.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a revised effective date and, where appropriate, by sending an email notification. Your continued use of the Platform after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
HiitbyTai LLC
Magnolia, TX
Email: Admin@hiitbytai.com
Support: Support@hiitbytai.com
Website: hiitbytai.com